You can close your ID.me account at any time. This article provides details on what to consider before closing your account, the steps to close it, and what happens after it’s closed.
Before closing your account
- Reusing an email address: After closing your account, you can use the same email address to create a new ID.me account or add it to an existing account. However, none of the data from your previous account will be recoverable, and you will need to provide all necessary information if you want to re-verify your identity.
- Government benefits and services: If you are in the process of verifying your identity for government benefits, closing your account may interrupt the verification process and cause delays in your application.
Tip: To download your data before closing your account, go to “Sign in & Security”, select Privacy, then under “Download my data”, select Request my data. This downloads your data to your device.
Close your ID.me account
To close your account:
- Sign in to your ID.me account.
- In the top menu, select Sign In & Security, then select Privacy.
- Under “Manage my data,” select Remove my data.
- Select Close my account.
- Select Continue.
- Select a reason for closing your account, then select Yes, close my account.
After you close your account
ID.me may retain your personal information for up to three years. For more details, refer to the ID.me Privacy Policy and Terms of Service.
Closing your account FAQ
Can I close a suspended account?
No, you cannot close a suspended account. To learn what to do, visit Suspended account.
Will I get my Cash Back balance after closing my account?
Yes, if your balance is over $10, it will be automatically paid to your PayPal account during the next payout cycle.