Before deleting your ID.me account, please understand that deleting your account will NOT help you proceed with a claim – especially for those applying for government benefits.

If you delete your account, your information will no longer be verified.

If you are having difficulty with verification, please contact ID.me Member Support before closing your account so we can assist you.

Steps to delete your ID.me account:

1. Sign in to your ID.me My Account page.

2. Click the "Sign In & Security" tab.  If prompted, complete multi-factor authentication.

3. Select "Close Account" in the left column.

4. Click the "Close My Account" button pictured below.

5. Select a reason and enter additional comments (if desired), then click "Close Account" as shown below.  Please understand that deleting your account will NOT help you proceed with a claim especially for those applying for government benefits. If you are having difficulty with verification, please contact ID.me Member Support before closing your account so we can assist you.

FAQs

Is my account deleted immediately?

When you close your account, it enters a seven-day waiting period. During this time, you can contact ID.me Member Support to stop the deletion process.

At the end of seven days, your account is purged. This action cannot be reversed.

Can I recreate my account after it has been deleted?

No, but you may create a new account with a new email address or the same email address after seven days.

What happens to my deleted account?

Your account information is purged. After seven days, you can create a new ID.me account with the same email address you used in the one that was deleted

We retain some personal information to comply with applicable laws and prevent fraud. Please see our Privacy Policy and Terms of Service for details.

My account was suspended / locked. Can I delete it?

To delete a locked or suspended account, please contact ID.me Member Support.

What if I have Cash Back in my account when I delete it?

Any remaining balance over $10 will be paid to your PayPal account in the next cycle.