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  1. ID.me Help Center
  2. Managing My ID.me Account
  3. Changing Account Settings

How do I close / delete my ID.me account?

Before deleting your ID.me account, please understand that deleting your account will not help you proceed with a claim. If you delete your account, your information will no longer be verified.

If you are having difficulty with verification, please contact ID.me Member Support before closing your account so we can assist you.

Delete your ID.me account

1. Sign in to your ID.me Account.

2. Select the "Sign In & Security" tab. 

If prompted, complete multi-factor authentication.

3. Select Close Account in the left column.

4. Select the I would like to close my account button pictured below.
First sign in to your ID.me account and navigate to the Sign In and Security Tab and select Close Account on the left hand section. Select the I would like to close my account button_Step.4_ManagingMyIDmeAccount

5. Select a reason and enter additional comments (optional), then select Close Account as shown below. 

Please understand that deleting your account will NOT help you proceed with a claim especially for those applying for government benefits.

If you are having difficulty with verification, please contact ID.me Member Support before closing your account so we can assist you.
Select a reason your closing the account, and then select the Close Account red button. Please understand that deleting your account will NOT help you proceed with a claim especially for those applying for government benefits_step.5_ManagingMyIDmeAccount
Note: ID.me accounts expire after 18 months of inactivity. To keep your ID.me account and verified group affiliations from expiring, sign in to your account at least once a year.

FAQs

Is my account deleted immediately?

When you close your account, it enters a seven-day waiting period. During this time, you can contact ID.me Member Support by selecting Can't sign in or don't have an account.

At the end of seven days, your account is purged. This action cannot be reversed.

Can I recreate my account after it has been deleted?

No, but you may create a new account with a new email address or the same email address after seven days.

What happens to my deleted account?

Your account information is purged. After seven days, you can create a new ID.me account with the same email address you used in the one that was deleted

We retain some personal information to comply with applicable laws and prevent fraud. Please see our Privacy Policy and Terms of Service for details.

My account was suspended / locked. Can I delete it?

To delete a locked or suspended account, contact ID.me Member Support and select Can't sign in or don't have an account.

What if I have Cash Back in my account when I delete it?

Any remaining balance over $10 will be paid to your PayPal account in the next cycle.

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