Using Florida Health Care Plans for work – ID.me Help Center

The Florida Health Care Plans (FHCP) works with ID.me to verify your identity for e-prescribing with EPIC. ID.me is certified against federal standards to provide secure login and identity verification. Your ID.me verified identity helps businesses and government agencies ensure that the person logging in to your account is really you and not someone pretending to be you.

This article explains how to set up your ID.me account to use with FHCP for work purposes.

Get started

How you begin depends on whether you already have an ID.me account or need to create an ID.me account for the first time. Select the appropriate tab below for step-by-step instructions.

Do not create another account if you already have one. Instead, you’ll need to:

Add your work email to your ID.me account
Sign in to FHCP and consent to share your verified identity information

Add your work email address

To add your work email address to your ID.me account:

Go to ID.me My Account and sign in.
From My Account, select Profile, then in the Email section, select +Add an email.
Enter your work email address and check the box next to “Work.”
Select Send confirmation. A confirmation message will be sent to your work email.

Tip: If you don't receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email.
Select the link in the email to confirm this email address.

After you have confirmed the email, it displays in the “Profile” tab of your account.

Sign in and share your information

To access FHCP:

Go to the email you received from FHCP and select Verify with ID.me.
Select Sign In with ID.me, then sign in with your ID.me account and complete multi-factor authentication (MFA).
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that FHCP will receive and then select Allow to consent to share that information with them.

If you have never created an ID.me account, you need to:

Create an ID.me account using your personal email address
Add your work email to your ID.me account
Verify your identity

Note: If you live outside the United States, you’ll need to verify your identity on a video call. To learn how, visit Verifying if you live outside of the United States.

Create an ID.me account

To help ensure you always have access to your ID.me account, create your ID.me account using your personal email address, then add your work email.

To create a new account:

Go to ID.me My Account and select Create an ID.me account.
Enter your personal email address and a strong password, then select Create account. Learn how to create a strong password.
Follow the prompts to finish setting up your ID.me account and to confirm ownership of your email.

Add your work email to your account

To add your work email:

From My Account, select Profile, then in the Email section, select +Add an email.
Enter your work email address and check the box next to “Work.”
Select Send confirmation. A confirmation message will be sent to your work email.

Tip: If you don’t receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email.
Select the link in the email to confirm this email address.

After you have confirmed the email, it displays in the “Profile” tab of your account.

Verify for FHCP

To verify your identity:

Go to the email you received from FHCP and select Verify with ID.me.
Sign in to your ID.me account.
To verify your identity, follow steps on Verifying with Self-Service.
Enter your personal information, select your “Provider Type,” and enter your NPI number and DEA number. Review your information, and if everything is correct, select Continue.
From the Authorize screen, review the information that the partner will receive and then select Allow to consent to share that information with FHCP.

Video Chat Agent

If there is an issue verifying your identity using self-service, you may need to complete your verification by uploading additional documents and joining a video call.

You will need to have two primary documents or one primary document and one secondary document to complete the process. You may need to provide additional documentation:

To prove your Social Security number
To prove your current address
If your name has changed

You’ll need to present your physical documents on the video call. After verifying your identity, go back to the email you received from FHCP and select Verify with ID.me. Sign in to your ID.me account, select your “Provider Type,” and enter your NPI number and DEA number. Review your information, and if everything is correct, select Continue.

Do you have multiple ID.me accounts?

If you already created a duplicate ID.me account using your work email address or another email address that you own, follow the steps in How to use an email address that’s on your duplicate account to make your email address available to add to your original ID.me account.

For more information on duplicate accounts, visit What to do if you have a duplicate account.

Get Help

ID.me can help if you have trouble with the identity verification process. Common issues include:

Account sign-in issues
Uploading identification documents or selfies
Fixing documents that were rejected

FHCP can best help with questions and next steps after you complete the verification process. For example, you may have questions about your benefits or services. Before contacting them:

Confirm your verification was successful
Confirm you shared your information with the partner
Review our<a" href="https://help.id.me/hc/en-us/articles/14471480255255#contact-partners"> best practices and sample messages of how to request help from ID.me partners </a">