Managing your ID.me account settings – ID.me Help Center

You can manage your account settings after signing in to your ID.me account. This article explains the settings you can manage.

Account overview

After you sign in to your ID.me account, you’ll find an overview of your account, including:

My Profile - Personal account information. Select Manage email to change your email address.
My IDs - IDs in your ID.me Wallet. Select Manage IDs to view your Wallet.
My Logins - Methods for how you sign in. Select Manage Logins to view and manage your logins.
My Preferences - Email subscription and default homepage settings. Select Manage My Preferences to make changes.
View Cash Back - Cash Back balance if you participate in the ID.me Cash Back program. Select View Cash Back to view your balance.
Activity - Sign in history and details. To view, select View All Activities.

Manage account settings

To manage your account settings, sign in to your ID.me account.

After signing in, you can select any setting in Account Overview or select a tab in the “My Account” navigation. The sections below describe the settings for each menu.

Profile

In Profile, you will find personal information related to your account. You can also manage your account’s email settings and subscribe or unsubscribe to ID.me Shop deals and discounts.

Personal information

The personal information related to your account includes:

Name - The legal name you use. You can change your legal name, if needed.
Member since date - The month and year you created your ID.me account.
Email address - Current primary email address for your account. You can change your email address at any time.

It also shows location and contact information for your account, including:

City, State, Zip Code - This is the mailing address added when you created your ID.me account or verified for a partner.
Phone number - The current phone number associated with your ID.me account if you provided this information.

Email

You can change your primary email address or add secondary email addresses.

Note: It’s important to ensure the primary email address for your account is one you have access to. This way, we can contact you about account-related information or ID.me deals and discounts.

Preferences

You can subscribe or unsubscribe to ID.me Shop deals & discounts at any time.

Sign In & Security

In Sign In & Security, you can:

Manage multi-factor authentication (MFA) you may have set up
Change your password
View and revoke access to partners you have given access to
Add or manage your ID.me sign in methods
Delete your ID.me account

My Wallet

In My Wallet, you can view all the cards you’ve added to your Wallet and verify for communities you are a member of. To learn about using Wallet, visit Using your ID.me Wallet.

Information you cannot update

It’s not currently possible to update all of the information that displays in your ID.me profile. If this information is outdated, it won’t impact your ability to verify your identity with ID.me partners. You cannot update the following information from your ID.me account settings:

Mailing address—City, state, or ZIP code.
Phone number—This is the number that displays in your ID.me profile if you provided this information. While it’s not possible to change your phone number, you can change the phone you use for multi-factor authentication (MFA).

Contact Support

In Contact Support, you can contact the ID.me Support team.

You can also view the status of tickets you previously submitted by selecting My Open Tickets.