Adding a work or business email to your ID.me Wallet lets you use ID.me for business purposes. Each person can only have one ID.me Wallet—you cannot have separate work and personal wallets. You can add multiple emails (personal and work) to the same wallet. This article shows how to add your work or business email.
Add your work email to your wallet
To add your work email to your wallet:
- Go to the ID.me sign-in page
- Follow the prompts to sign in to your ID.me Wallet.
- From “My Wallet,” select Profile.
- Select Add an email.
- Enter your work email address, then under “Email Type”, check “Work”.
- Select Send confirmation. A confirmation message will be sent to your new email.
-
Open the confirmation email and select Confirm your email.
Note: If needed, set your work email as the primary email on your wallet.
Trouble signing in to add your email
- Changed your phone number? Visit I changed my phone number.
- Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
- Unsure of your sign-in issue? Visit I can’t sign in to my ID.me Wallet.
Can’t add work email?
| Issue | Next steps |
|---|---|
|
Error message displayed when trying to add my work email (i.e. email is on another wallet, email is invalid, etc.) |
Your work email is already on a different ID.me Wallet. To learn how to fix this, visit Troubleshooting "email already in use" issues. |
| Created a wallet using my work email, tried to verify my identity, and I saw a “You have an existing wallet” message | Visit Multiple ID.me Wallets for next steps. |
| Didn’t receive email to confirm my work email address |
Check your spam and junk folders. If you have the "Confirm Your Email Address" window open, select Resend my verification. For more help, visit Confirming your email address. |
| Change your work email | Sign in to your wallet, delete your old work email, then add your new work email. |
| Set work email as primary | Sign in to your wallet, then set your work email as the primary email. |