Adding a work email to your ID.me account allows you to use ID.me for work or business. Each person can only have one ID.me account—you cannot have separate work and personal accounts. However, you can add multiple email addresses to your account and label them as personal or work. This article explains how to add your work email to your existing account.
To add your work email to your account:
- Go to the ID.me sign-in page
- Enter the email that’s on your existing (verified) account, your password, then select Sign in.
- From “My Account,” select Profile.
- Select Add an email.
- Enter your work email address, then under “Email Type”, check “Work”.
- Select Send confirmation. A confirmation message will be sent to your new email.
- Open the confirmation email and select Confirm your email.
Note: If needed, set your work email as the primary email on your account.
I can’t sign in to add my work email
- Changed your phone number? Visit I changed my phone number.
- Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
- Unsure of your sign-in issue? Visit I can’t sign in to my account.
Troubleshoot setting up account for work
- Multiple ID.me accounts
- Using the email I want when it's on another account
- Troubleshoot email confirmation
| Issue | Next steps |
|---|---|
|
Error message displayed when trying to add my work email (i.e. email is on another account, email is invalid, etc.) |
Your work email is already on a different ID.me account. To learn how to fix this, visit Troubleshooting "email already in use" issues. |
| Created an account using my work email, tried to verify my identity, and I saw a “You have an existing account” message |
Visit Multiple ID.me accounts for next steps. |
| Didn’t receive email to confirm my work email address |
Check your spam and junk folders. If you have the "Confirm Your Email Address" window open, select Resend my verification. For more help, visit Confirming your email address. |
| I have a new work email address |
Sign in to your account, delete your old work email, then add your new work email. |
| I need to make my work email my primary email |
Sign in to your account, then set your work email as the primary email. |