Setting up your ID.me account for work

Use your ID.me account for business purposes by adding your work email address to your account. Each person can only have one verified account, so you cannot create a separate ID.me account for work. This article explains how to set up your account for work.

Add your work email

I already have an ID.me account

Follow these steps if you already have an ID.me account:

1. Go to the ID.me sign-in page and sign in to your account.
2. From “My Account,” select Manage Profile.
3. Select Add an email.
4. Enter your work email address, then under “Email Type”, check “Work”.
5. Select Send confirmation. A confirmation message will be sent to your new email.
6. Open the confirmation email and select Confirm your email.
   
   Note: If needed, set your work email as the primary email on your account.

I need to create an ID.me account for the first time

Follow these steps if you don’t have an ID.me account:

1. On a mobile device, go to ID.me and select the three dots, then select Start here. If using a computer, select Sign in, then select Create an ID.me account. 
2. Enter your personal email address and a strong password, then select Create account.
3. Follow the prompts to continue creating your account.
4. From “My Account,” select Manage Profile.
5. Select Add an email, then enter your work email address.
6. Under “Email Type”, check “Work”.
7. Select Send confirmation. A confirmation message will be sent to your new email.
8. Open the confirmation email and select the confirmation link.
   
   Note: If needed, set your work email as the primary email on your account.

After you add your work email

After you add your work email:

1. Go to the organization or website you need to access and select the ID.me button.
2. Sign in to your ID.me account using either your work or personal email.
3. Follow the prompts to consent to share your information or verify your identity, if prompted.

You may need to verify your identity through one of the following methods:

• Self-Service: The fastest way to verify for most federal and state benefits or services.
• Video Chat Agent: This option may be available for you to choose, or required if you’re unable to complete Self-Service.
• Healthcare Verification (EPCS/eRx): For healthcare providers. Required for Electronic Prescriptions of Controlled Substances (EPCS) or ePrescribing (eRx). 

Troubleshoot setting up account for work 

• Duplicate account
• Using an email address that’s on your duplicate account
• Troubleshoot email confirmation