Using Infragard for work – ID.me Help Center

Infragard works with ID.me to verify your identity for owners and operations within critical infrastructure for the Federal Bureau of Investigation (FBI). ID.me is certified against federal standards to provide secure login and identity verification. Your ID.me verified identity helps businesses and government agencies ensure that the person logging in to your account is really you and not someone pretending to be you.

This article explains how to set up your ID.me account to use with Infragard for work purposes.

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Infragard requires that the email address on your Infragard account be the primary email on your ID.me account. Because of this requirement, the process varies slightly depending on whether you already have an ID.me account or are creating an account for the first time.

Select a tab that aligns with your status for complete instructions.

Do not create another account if you already have one. Instead, you’ll need to:

Add your Infragard email as the primary email on your ID.me account
Sign in to Infragard and consent to share your verified identity information

Add your Infragard email as the primary email on your ID.me account

If the email address you use with Infragard is not connected to your ID.me account, you need to add it and set it as primary before you sign in to Infragard using ID.me. To add the email you use with Infragard as the primary email on your ID.me account:

Go to ID.me My Account and sign in.
From My Account, select Profile, then in the Email section, select +Add an email.
Enter your Infragard email address. If you want to label this email address as your work email, check the box next to “Work”.
Select Send confirmation. A confirmation message will be sent to your work email.

Tip: If you don't receive the email, check your spam folder. To send a new confirmation email, select the three dots next to the email, then select Resend confirmation.
Select the link in the email to confirm this email address.
To set your Infragard email address as the primary address on your account, select the three dots next to the email, then select Set as primary.

Sign in and share your information

To access Infragard:

You will receive an email from InfraGard asking you to verify your identity. To begin, open the email and select Verify your identity.
Select Sign In with ID.me, then sign in with your ID.me account and complete multi-factor authentication (MFA).
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that Infragard will receive and then select Allow to consent to share that information with them.

If you have never created an ID.me account, you need to:

Create an ID.me account using your personal email address
Add your Infragard email as the primary email on your ID.me account
Verify your identity

Note: If you live outside the United States, you’ll need to verify your identity on a video call. To learn how, visit Verifying if you live outside of the United States.

Create an ID.me account

To help ensure you always have access to your ID.me account, create your ID.me account using your personal email address, then add your Infragard email.

To create a new account:

Go to ID.me My Account and select Create an ID.me account.
Enter your personal email address and a strong password, then select Create account. Learn how to create a strong password.
Follow the prompts to finish setting up your ID.me account and to confirm ownership of your email.

Add your Infragard email as the primary email on your ID.me account

To successfully verify your identity for Infragard, the email address you use with Infragard must be the primary email address on your ID.me account.

To add your Infragard email as primary:

From My Account, select Profile, then in the Email section, select +Add an email.

Enter your Infragard email address. If you want to label this email address as your work email, check the box next to “Work”.
Select Send confirmation. A confirmation message will be sent to your work email address.

Tip: If you don’t receive the email, check your spam folder. To send a new confirmation email, select the three dots next to the email, then select Resend confirmation.
Select the link in the email to confirm this email address.
After you have confirmed the email, it displays in the “Profile” tab of your account.
To set your Infragard email address as the primary address on your account, select the three dots next to the email, then select Set as primary.

Verify for Infragard

To verify your identity:

You will receive an email from InfraGard asking you to verify your identity. To begin, open the email and select Verify your identity.
Sign in to your ID.me account.
Set-up your multi-factor authentication method. Follow the prompts to complete your MFA setup.
On the “Verify Your Identity” screen, choose which document you’d like to use to verify your identity, then follow the prompts to upload the document.

Tip: Follow our best practices to take photos of your documents.
Submit a photo selfie. Your selfie will only be used to confirm that the person in the selfie matches your government ID.

Note: If selfie verification doesn’t work, you may need to verify on a video call with a Video Chat Agent.
When prompted, enter your phone number, and then enter your Social Security number.
Review your information, then select Yes to confirm it is accurate.
From the Authorize screen, review the information that the organization will receive and then select Allow to consent to share that information with Infragard.

After ID.me verifies your identity, you will receive a confirmation message as a way to protect you from fraud.

Video Chat Agent

If there is an issue verifying your identity using self-service, you may need to complete your verification by uploading additional documents and joining a video call. Wait times can vary, but you can schedule a video call appointment at a time that’s convenient for you.

You will need to have two primary documents or one primary document and one secondary document to complete the process.

You may need to provide additional documentation:

To prove your Social Security number
To prove your current address
If your name has changed

You’ll need to present your physical documents on the video call.

Do you have multiple ID.me accounts?

If you already created a duplicate ID.me account using your work email address or another email address that you own, follow the steps in How to use an email address that’s on your duplicate account to make your email address available to add to your original ID.me account.

Get help

ID.me can help if you have trouble with the identity verification process. Common issues include:

Account sign-in issues
Uploading identification documents or selfies
Fixing documents that were rejected

Infragard can best help with questions and next steps after you complete the verification process. For example, you may have questions about your benefits or services. Before contacting them:

Confirm your verification was successful
Confirm you shared your information with the organization
Review our best practices and sample messages of how to request help from the organization you need to access