Technical troubleshooting
Finds steps to help fix technical issues. For example, learn about browser troubleshooting, answers to common technical issues, and how to address specific error messages.
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Switching between browser tabs during verification
During the verification process, you may need to switch between browser tabs to complete your verification. You’ll be...
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Why was my identity verification attempt unsuccessful?
If your identity verification attempt was unsuccessful, it means that the information you provided did not match the ...
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Technical requirements to verify your identity
We recommend using devices, browsers, or operating systems that meet the technical requirements needed to complete ID...
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Granting permission to use your device’s camera
When verifying your identity, you may need to grant permission for your device to access your camera. This way, you c...
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What is Error Code: E4301?
If you recently changed your name, phone number, or home address, the E4301 error code may appear when verifying your...
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How do I clear the browser cache?
While browsing the internet, your device will store data temporarily to load web pages faster. However, if you are ex...
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Why can't my phone number be verified?
ID.me may use your personal phone and phone number to verify that you are you—and not a fraudster pretending to be yo...
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Updating your web browser
If you are using an outdated browser to verify your identity on a desktop computer or mobile device, you will s...
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Troubleshooting common technical issues
How to resolve common technical issues 1. Confirm you have physical and original versions of your identity docume...
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What is Error 114?
“Error 114” or “Err 114” is a technical error that comes from your operating system, not from ID.me. This article exp...
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Do I need a smartphone to verify my identity?
You don’t need a smartphone to verify your identity. You can also verify your identity using a computer or tablet—as ...
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Why doesn’t my email confirmation link work?
If you are having trouble confirming your email address, it may be due to one of these issues: Spam and Junk Email Fo...
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What does 'Mismatched Information' mean?
If you see the following screen while attempting to sign in to your ID.me account, this means the details you entered...
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What do I do if I didn't answer my security questions correctly?
To make sure you are you—and not someone pretending to be you—you may choose to verify your identity by answering...
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Reviewing and confirming your information
When completing your identity verification, you will be asked to confirm your information including your name, date o...
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What does "We need more information" mean?
When attempting to upload your identification documents multiple times, you may see a "We need more information" ...
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Changing languages when using ID.me
ID.me believes in “No Identity Left Behind”. We’re committed to creating a platform where anyone, regardless of racia...
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Why am I being asked to sign in to contact ID.me Support?
You will need to sign in to your ID.me account to submit a ticket to ID.me Support. This extra step helps our agents ...
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How do I contact ID.me Support?
You may be asked to sign in to your ID.me account when submitting a ticket to ID.me Support. This extra step helps ou...
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I couldn’t resolve my problem using FAQs. How can I reach ID.me for additional help?
For help with group affiliation verification, identity verification, or for general assistance, submit a request to o...
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为什么我的文件未被接受？
与受信公证人核实您的身份时，请务必在上载身份证明文件时仔细遵循所有的指示和提示。有关如何避免耽误并确保首次尝试就成功的技巧，请观看以下的视频，或向下滚动以阅读更多内容。 相同的文件请勿上传两次。您必须为每个类别上传个别的文件。 ...
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Vai trò của ID.me trong bảo hiểm thất nghiệp là gì?
ID.me đã hợp tác với nhiều tiểu bang để giúp xác minh danh tính của bạn khi nộp đơn yêu cầu trợ cấp thất nghiệp. Sự l...
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나의 서류들이 받아들여지지 않는 이유는 무엇입니까?
를 이용하여 당신의 신분을 증명할 경우, 서류를 업로드할 때 스크린에 있는 지시를 주의깊게 따라주십시오. 당신의 서류가 첫 시도에 잘 업로드되기 위한 팁을 보시려면, 아래의 비디오를 시청하거나 스크롤을 더 내려...