Troubleshooting Identity Verification
- How can public sector employees support identity verification?
- What if I don't have any of the documents listed above?
- What does "We need more information" mean?
- How do I update my ID.me profile?
- How do I submit a help desk ticket with ID.me Member Support?
- What does 'Mismatched Information' mean?
- What is Error Code: E4301?
- I did not receive the text message to take a photo. What should I do?
- How do I update my web browser?
- How do I enable FaceTime on my iPhone?
- Tips and tricks on how to take a good selfie
- 为什么我的文件未被接受？
- Vai trò của ID.me trong bảo hiểm thất nghiệp là gì?
- ¿Por qué mis documentos no han sido aceptados?
- Troubleshooting - How can I solve common technical issues?
- Can I use Native American / Tribal documents as a form of evidence for identity verification?
- What makes my medical bill an acceptable secondary document?
- What makes my bank statement an acceptable secondary document?
- How do I update my internet browser?
- What makes my utility bill an acceptable secondary document?
- What are the technical requirements to verify my identity?
- How do I grant permission to use my device’s camera?
- Do I need to verify my identity every time I sign in to a partner website?
- Can I have duplicate (two or more) ID.me accounts?
- Why were my identity documents not accepted?
- How do I return / switch to the other open browser tab?
- What kinds of documents are not accepted by ID.me?
- I'm having trouble taking a selfie. What should I do?
- Why did I get a text message about authorized use of my identity?
- Why was my identity verification attempt unsuccessful?
