Logo
  • Contact Us
Go To
ID.me Shop ID.me Corporate ID.me My Account
  • The Team
  • Our Services
  • Our Projects
  • Start a Project
  • Join In
  • Blog
  • Submit a request
  1. ID.me Support
  2. Verifying My Identity
  3. Troubleshooting Identity Verification

Troubleshooting Identity Verification

Follow New articles New articles and comments
  • Troubleshooting guide
  • What is a duplicate account?
  • Why were my identity documents not accepted?
  • I'm having trouble taking a selfie. What should I do?
  • Why was my identity verification attempt unsuccessful?
  • What do I do if my verification doesn’t work and I get locked out of my account?
  • I didn't answer my security questions correctly. What do I do next?
  • What does it mean when "We couldn't read your document?"
  • Why can't my phone number be verified?
  • I received a text message with a link, but my phone is not a smartphone. What should I do?
  • I received an error saying that I had already verified my identity. What should I do?
  • Why doesn’t my email confirmation link work?
ID.me

ID.me simplifies how individuals prove and share their identity online.

Follow ID.me on Twitter Like ID.me on Facebook Follow ID.me on LinkedIn Follow ID.me on Instagram

    Discover

  • Products
  • Solutions
  • Industries
  • Individuals

    Learn

  • Case Studies
  • Data Sheets
  • White Papers
  • Press Releases

    Connect

  • Contact Sales
  • Contact Support
  • Developer Support
  • Media Enquiries
Contact Support ›

Copyright © ID.me, Inc.

Privacy Terms Cash Back Terms