Troubleshooting Identity Verification
- Troubleshooting guide
- What is a duplicate account?
- Why were my identity documents not accepted?
- I'm having trouble taking a selfie. What should I do?
- Why was my identity verification attempt unsuccessful?
- What do I do if my verification doesn’t work and I get locked out of my account?
- I didn't answer my security questions correctly. What do I do next?
- What does it mean when "We couldn't read your document?"
- Why can't my phone number be verified?
- I received a text message with a link, but my phone is not a smartphone. What should I do?
- I received an error saying that I had already verified my identity. What should I do?
- Why doesn’t my email confirmation link work?
