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  1. ID.me Support
  2. Verifying My Identity

Verifying My Identity

Having Trouble Verifying?

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Verifying My Identity

  • How do I verify my identity?
  • How do I verify my identity using security questions?
  • How do I verify my identity using my driver's license or state ID?
  • How do I verify my identity using my passport?
  • Why do you need personal information like my Social Security number?
  • How do I confirm my email address?
See all 8 articles

Identity Verification and Credit Bureaus

  • How does ID.me use credit bureau information?
  • Does a credit bureau inquiry by ID.me affect my credit score?
  • What does FCRA stand for?

Troubleshooting Identity Verification

  • Why were my identity documents not accepted?
  • Why was my identity verification attempt unsuccessful?
  • What do I do if my verification doesn’t work and I get locked out of my account?
  • I didn't answer my security questions correctly. What do I do next?
  • Why can't my phone number be verified?
  • I received a text message with a link, but my phone is not a smartphone. What should I do?
See all 8 articles

Trusted Referees

  • What is a Trusted Referee video call?
  • What is a Primary or Secondary Identification Document?
  • What can I do to manage long estimated wait-times?
  • What if one of my identity documents is rejected?
  • What do I do if my name has changed?
  • Can I ask someone to help me on a Trusted Referee call?
See all 9 articles
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