Verifying My Identity
Having Trouble Verifying?
Contact Support ›Verifying My Identity
- How do I verify my identity?
- How do I verify my identity using security questions?
- How do I verify my identity using my driver's license or state ID?
- How do I verify my identity using my passport?
- Why do you need personal information like my Social Security number?
- How do I confirm my email address?
Identity Verification and Credit Bureaus
Troubleshooting Identity Verification
- Why were my identity documents not accepted?
- Why was my identity verification attempt unsuccessful?
- What do I do if my verification doesn’t work and I get locked out of my account?
- I didn't answer my security questions correctly. What do I do next?
- Why can't my phone number be verified?
- I received a text message with a link, but my phone is not a smartphone. What should I do?
Trusted Referees
- What is a Trusted Referee video call?
- What is a Primary or Secondary Identification Document?
- What can I do to manage long estimated wait-times?
- What if one of my identity documents is rejected?
- What do I do if my name has changed?
- Can I ask someone to help me on a Trusted Referee call?
