Identity Verification

• Primary and secondary identification documents
• Other primary documents for identity verification
• Other secondary documents for identity verification
• Uploading documents
• Rejected documents
• Document upload troubleshooting

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• Video selfie troubleshooting
• I didn't receive a text message to take document photos
• Taking video selfies

• Verifying with a short video call
• Verifying with an extended video call
• Verifying if you live outside of the U.S. and have an SSN
• Verifying with a non-U.S. passport
• Verifying with an Individual Taxpayer Identification Number (ITIN)
• Scheduling video call appointments

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• I changed my phone number
• I couldn't verify my identity
• Switching between browser tabs when verifying
• 'You have been blocked' errors
• “Something isn’t right” error message
• Getting help after verifying your identity

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Internal Revenue Service Veterans Affairs Social Security Administration Treasury Department United States Patent and Trademark Office Federal Bureau of Investigation Health and Human Services Department National Geospatial-Intelligence Agency

Verify for state benefits and services Arizona California Florida Georgia Idaho Iowa Massachusetts Nevada New Jersey New York North Carolina Pennsylvania Texas Virginia Request vital records

• Acumen and ID.me

Sterling Identity

Security Benefit

• FDIC FBCSC and ID.me
• RES and ID.me

Patient verification E-prescribing for providers

• MGM Resorts and ID.me

• Verifying your identity in person
• Documents for in-person verification

Digital Equity

• Verifying your identity with Self-Service
• Verifying with KBA-R
• Power of Attorney and ID.me