I couldn’t resolve my problem using FAQs. How can I reach ID.me for additional help? For help with group affiliation verification, identity verification, or for general assistance, submit a request to our Member Support team. Related articles How do I unlock my account? What does it mean when my account is "suspended"? Why were my identity documents not accepted? How do I view and manage my ID.me Account settings? How do I change the email address(es) I use for ID.me?