Your first step in identity verification should be to carefully follow the instructions you received and verify your identity online by uploading acceptable documentation. If your attempt was unsuccessful, you may have another chance to submit other documents. If that process is successful, there is no need for further assistance.

If that process is unsuccessful, you may be offered the option to contact an ID.me Trusted Referee. Multiple unsuccessful attempts may be required.

Just look for the button below after an unsuccessful verification attempt. When you click it, you will enter a queue, where your documents will be inspected by our team. If your documents are found to be acceptable, you will then be connected with the next available Trusted Referee. Wait times may vary.

select the verify identity on a video call blue button after an unsuccessful verification attempt. Once selected, you will enter a que where your documents will be verified by a Trusted Referee.

What is an ID.me Trusted Referee?

If you are having difficulty with verifying your identity online, you may be directed to meet with an ID.me Trusted Referee on a video call.

A Trusted Referee is a trained identity specialist employed by ID.me to prove your identity. When verifying your identity with a Trusted Referee, you may be asked to upload photos of your identity documents and show the physical copies to an ID.me Trusted Referee. You may need to show either two primary documents or one primary document and two secondary documents and/or proof of a Social Security number. Your wait time for a Trusted Referee may vary, but you can choose to return later at a time that works best for you.