Your first step in identity verification should be to carefully follow the instructions you received, and verify your identity online by uploading acceptable documentation. If your attempt was unsuccessful, you may have another chance to submit other documents.
If that process is successful, there is no need for further assistance.
If that process is unsuccessful, you may be offered the option to contact a Trusted Referee. (Multiple unsuccessful attempts may be required.)
Just look for the button below after an unsuccessful verification attempt. When you click it, you will enter a queue, where your documents will be inspected by our team. If your documents are found to be acceptable, you will then be connected with the next available Trusted Referee.
Click here for tips and best practices for managing wait times.
