If you need help verifying your group status, completing identity proofing, or for general assistance, contact our member support team through one of four options:
1. Email our Member Support Dept. at help@id.me
2. Chat with a live agent by clicking on the "Support" button at the bottom of any ID.me webpage.
3. Submit a support request online by clicking here
4. Or call us by dialing (866) 775-4363. Note: Our phone lines are open from 10:00am to 10:00pm eastern.
Our Member Support Department is available from 8:00am to Midnight eastern, 7-days a week. For a faster response please use one of the first three contact options listed above and we will get back to you as soon as possible.